CRISIS COMMUNICATIONS
Control the Narrative
When you’re in a crisis, you need clear direction and a fast response. We specialize in internal and external crisis communications, providing rapid, honest, and transparent communication to your stakeholders — employees, customers, media, and the public. We protect the trust you’ve built, correct misinformation before it spreads, and keep your organization in control of its own story.
What We Do
The first 24 hours of a crisis determine whether you recover with your reputation intact or spend the next year rebuilding trust. Most organizations don’t have a crisis communications problem — they have a speed problem. By the time leadership signs off on a statement, the story has already been written by someone else.
Our consultants have undergone ISC training from the FEMA Emergency Management Institute and have guided organizations through major weather disasters, workplace incidents, cyberattacks, and public relations crises. We know how to move fast without sacrificing accuracy, and how to keep your organization speaking with one clear voice when it matters most.
We don’t just write statements. We build the systems, relationships, and decision-making structures that let you respond in hours, not days.
Our Services
Rapid-Response Crisis Communications
When a crisis breaks, we step in immediately — drafting statements, coordinating internal messaging, and managing the first critical hours of response. We help you say the right thing, to the right audience, fast.
Media Relations & Representation
Direct support during media inquiries, press conferences, and high-stakes interviews. We prepare your spokespeople, manage reporter relationships, and help you control how your story gets told.
Emergency Operations Center (EOC) Representation
On-the-ground communications representation inside your EOC during active emergencies, ensuring public information stays accurate, timely, and coordinated with operational response.
Crisis Communications Planning
Development of crisis communications plans that define roles, approval workflows, messaging templates, and notification protocols — so your team knows exactly what to do before a crisis ever happens.
Reputation Protection & Misinformation Response
Active monitoring and rapid correction of misinformation during a crisis, protecting the trust and credibility your organization has built over years.
Stakeholder & Community Communications
Direct communication strategy for the people who matter most during a crisis — employees, residents, customers, and community partners — ensuring no group is left uninformed or unaddressed.
Who We Serve
Nonprofit Organizations
Mission-driven organizations that need to protect donor trust and community confidence when something goes wrong.
Mid-Sized Corporations
Companies facing workplace incidents, product issues, or reputational threats that don’t have a full-time communications director on staff.
Municipalities and Government Agencies
City managers, public information officers, and department heads who need a trusted partner during severe weather events, public safety incidents, and high-visibility public scrutiny.
Educational Institutions
Schools, districts, and universities managing campus emergencies, public safety incidents, and the parent and community communication that follows. We help administrators respond quickly without losing the trust of the families they serve.
Why Ford Osborne & Associates?
Real Crisis Experience
We’ve managed actual crises — severe weather emergencies for Texas municipalities, workplace incidents, and high-stakes public announcements. We know what works under pressure because we’ve done it, not just trained for it.
FEMA-Trained, Fortune 100 Tested
Our consultants hold ISC Emergency Management training from the FEMA Emergency Management Institute, paired with enterprise crisis communications experience from Fortune 100 corporate environments.
Speed Without Sacrificing Accuracy
We help you respond in hours, not days — without the misinformation and walkbacks that come from moving too fast without a plan.
Discreet, Trusted Partnership
Crises are sensitive. We work as an extension of your team, not a vendor, and we understand the importance of discretion during high-stakes situations.
How We Work
Crisis Communications Plan Development
Investment: $5,000–$10,000 | Timeline: 3–5 weeks
Deliverable: Complete crisis communications plan including messaging templates, approval workflows, spokesperson protocols, and notification procedures
Crisis Communications Retainer
Investment: $2,500–$5,000/month
Services: On-call rapid-response support, media monitoring, and advisory services (5–10 hours/month)
Active Crisis Response
Investment: $500/hour | Minimum Engagement: 4 Hours
Services: Immediate, hands-on crisis communications support during an active emergency — media management, statement drafting, EOC representation, and stakeholder communication
Media Training
Investment: $3,000–$5,000 | Format: Half-day workshop
Deliverable: Spokespeople prepared and confident for media interaction under pressure
Recent Client Work
City of Elgin, Texas
Crisis communications and public information support during severe weather emergencies, including rapid-response coordination and community notification.
City of Taylor, Texas
Crisis communications support during the COVID-19 pandemic, severe weather emergencies, and the announcement of a $17 billion Samsung manufacturing facility.
Texas Health Benefits (Statewide Health Risk Pool)
Enterprise-scale change management communications for a pharmacy benefits manager transition affecting 750+ municipal entities.